prep sportswear customer service

People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What is Prep Sportswear's returns and exchanges policy? You can also cancel your order up until 2 hours after the order is placed and place a new order with the changes you would like made. Friends let me share with you my experience , my sweat shirt did not fit to my liking., an email and within a couple of days a replacement was sent to me,. Hello Erin,We apologize for not getting back to you as quickly as we would've liked.I do see one of our agents responded to one of the messages sent and was able to further assist you with the order.Please let me know if there is anything more we could help you with.Best,Aliyah MPrep SportswearCustomer Service Lead. One of our Agents did respond to one of your messages that were sent and just never received a response back from you. I accidentally ordered 2 baseball caps so contacted customer service via email. Thank you for your patience and willingness to help in every way to turn my disaster into a much better experience! Excellent service! To the CEO's "secretary" - you're darn right I was upset! I'm unable to find any orders with the information provided.Please email us at customerloyalty@prepsportswear.com for more information so that we can help further assist with this order.We look forward to hearing from you!Best. Loving our sweatshirts. I'm going to order presents for my nieces' birthdays who attended Va. Tech! Lots of design choices, great quality and fast shipping. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ordered two sweatshirts and unfortunately one had a slightly crooked printing. About to call my bank and file a claim, especially because it is absolutely ridiculous that no one has reached out, said anything about my numerous emails, or literally anything else. I understand if they don't give cash refunds, but to not allow exchanges is inexplicable with all the other choices out there. Have been e mailing them over & over like 6 times with NO response. It has now been over a month. Thank you! Revdex's aim is to improve the connection between consumers and businesses. Over a month later waiting for my order this company should be contacting me very apologetic explaining the delay and giving me money back! I'm very satisfied with the entire company there shirts are a great quality and when something in my order got messed up with I believe was my fault for not double checking what size I picked they quickly responded n got me the right size I definitely recommend them for all your wants and needs. It's baffling. Very frustrating. But they sure has hell took the $143!!!!!!! Thanks Pre Sportswear!! Then a week and a 1/2 later was told it wouldnt ship for another week. I was greatly surprised when i receive the order and the quality was what I was hoping for.I did have a spelling issue with one of the items on my order and I immediately contacted customer service. 5*. 'sad'. I have EMAILED customer service three times to let them know I need these items for a birthday. Save yourself the grief if you can, do not order from this company. Horrible Business Practices. Although this company was great to work with, the quality of their product is lacking. However, it looks like this conversation was transferred to direct email as we felt it would be easier to assist you with your order.As of today we still haven't gotten a response.We look forward to hearing from you soon so that we can get your issue resolved as soon as possible.Best,Aliyah M.Prep SportswearCustomerService Lead, I've never written a review before nor have have I complained to the BBB, but now I found myself doing both, Why? NOT FAIR!! Companies can ask for reviews via automatic invitations. Great quality, great price, and great shipping. Excellent service!! I ordered a single mask on 9/4/2020; as of 9/29/2020 mask has not shipped. I really enjoyed how the company modernized their customer service. Prep Sportswear Reviews, Complaints, Customer Service Prep Sportswear Sharing is caring! Prep Sportswear is amazing! International Business Management (IBM) is a unique trinational study programme which prepares students for an international career in a dynamic business environment during 7 semesters. Will gladly order again and tell people about my experience!! Here are 8 tips for writing great reviews. I will recommend Prep Sportswear to everyone I know! I started a chat with customer service and requested another shirt in the next size up since the sizes were inconsistent. Fast and friendly customer service. We also ensure all reviews are published without moderation. Well those two weeks have come and gone and three emails later, Ive yet to hear back. This was a test order and I'm glad it was. store are exclusively produced and fulfilled by Prep SportswearThe customer chose the merchandise as well as the logo and size, placed the order, and received exactly what was orderedWe send confirmation emails with every purchase where the consumer may view what was ordered as wellThey're also able to view the item(s) in their shopping cart before purchasingWe are not able to issue a refund for items that arrived as-ordered. 40% Off Prep Sportswear Coupon, Promo Codes - May 2023 - Giving Assistant This "secretary" changed some of the facts and the language in her response. I explained an issue that had come up with one of our orders and there was a misunderstanding on my part about their return policy and they went above and beyond to help me! Date of experience: August 21, 2020. 44 Salaries 10 Q&A Interviews Photos Working at Prep Sportswear: 21 Reviews Review this company Job Title All Location United States21 reviews Ratings by category 3.1 Work-Life Balance 3.0 Pay & Benefits 2.1 Job Security & Advancement 2.2 Management 3.0 Culture Sort by Helpfulness Rating Date Language Showing all 21 reviews The description was "cotton tshirt with sparkle twill". Well, before I continue, let me just say that I've worked in customer service before so I would never degrade this profession. This is ridiculous. I was upset when you told me that your boss doesn't care about customer's complaints because he hired you to offer discounts to make them go away. There was an issue with my order and the customer service went WAY ABOVE & BEYOND to make everything right! She corresponded daily until my issue was resolved. I did not realize I needed to order the American size. My item was already produced. We also ensure all reviews are published without moderation. Prep Sportswear | LinkedIn I love the option of customizing the hoodies.. my teenage son wears one of a kind hoodies customized that nobody else has.. any school, his #, name on some.. any color.. very cool. Prep Sportswear Reviews | Read Customer Service Reviews of www Our 2nd Order was damaged during shipping and they immediately offered to send a replacement. I didnt expect the shirts to be replaced because I had them personalized. PREP SPORTSWEAR - 42 Photos & 356 Reviews - Yelp About Us; . I actually placed an order through spirit ship a week later and received all of my personalized items days before my prep order? But this is how Prep Sportswear handles the situation On 10/23/20 I recieved an email stating; (Our team has found that an item(s) in your recent Prep Sportswear Order # did not pass our quality control standards. I continue to request a full refund, including my original shipping costs. Super kind! I ordered what I thought was the sweatshirt I saw in the college shop - same price and description. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I sent a message to the company. WILL BUY FROM THEM AGAIN. I had asked for a refund due to the poor, thin quality of the sweatshirt I ordered. To the CEO's "secretary" - you're darn right I was upset! The last time I ordered I put on a wrong number in my credit card info. Please carefully review all of her pages. Prep Sportswear Reviews | Read Customer Service Reviews of www $55,000 per year. Will never order or suggest to others about this company. Purchased a standard college sweatshirt for my daughter. Fast giving me the info I need and friendly. Prep Sportswear Reviews | Read Customer Service Reviews of www I have sent 2 emails and NO RESPONSE!! There was a glitch in the system. I hope whoever runs this company realizes without good customer service your business is worthless!!! Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. Hi Tom,We have contacted you through our support team. **, Hi April,We apologize for the delay with yours masks. We hope to earn a better score with the resolution we provided. One salary reported. Like me, and every other customer who complained about Prep Sportswear, they thought that the customerhas the opportunity to create their own designs and merchandise. I didn't read these reviews before I placed my order. Overview 14 Reviews -- Jobs 18 Salaries -- Interviews 4 Benefits -- Photos 5 Diversity Follow + Add a Review Prep Sportswear Seattle Reviews Updated Jun 24, 2022 Filter by Topic Work Life Balance Benefits Coworkers Compensation Culture Search Reviews Search Reviews Filter by Job Title Clear All Seattle, WA They were very personable and professional. I ordered several shirts from Prep Sportswear. Great customer service for surethey respond very quickly if you need to change an order..very helpful and I can't wait to see our new hoodies!! Anyone can write a Trustpilot review. Leverage your professional network, and get hired. Great customer service. I ordered a t- shirt that was too small and I was given a refund almost automatically. All other items readily found on their website, discoveredthrough Internet searches, appear as stock items. Involved in sports, associations and academically. US. My initial order of five items arrived with three items having a size issue. If and when I do receive my order and its different from what I had originally ordered, I will be sending it back and expediting a full refund. Great customer service! I received a replacement shirt in speedy fashion. Please contact us at customerloyalty@prepsportswear.com and we will be glad to help you in the best way we can.Best,Christopher A.Prep SportswearManager, Customer Success. We sent you a message about an hour ago to see how we can further assist. My experience with Prep Sportswear was very surprising! Hi Rachel,Thank you for contacting us. I would be leery of a company with this service ! Leave a message Corporate Office Do not order from this site!! Easy process, fast delivery, great product. I wish I would have read the reviews before ordering. Have a wonderful day.Best,Christopher A.Prep SportswearManager, Customer Success. Their return/cancellation policy is non existent and speaks to their policy of not caring about the customer. I've included a PDF of our order details page which includes the entire call, chat conversations. I ordered the wrong shirt so Bria navigated me through reordering the correct shirt. The hat came out ok but I never RECEIVED the mask and the joggers had the incorrect embroidery. $22.00 golf towels should not be see-through! I dont believe one of the 5 stars.Unless you are ready to pay almost $12.00 for shipping a sweatshirt rip off order from Amazon better quality free shipping and they take returns ! I still haven't received it today 11/7. This place has taken my money and decided not to respond to any of my emails. I could not believe how quickly my order arrived. he LOVED it! Anyone can write a Trustpilot review. 100% satisfied with the quality of the sweatshirts and the integrity of this company. See-through terry cloth golf towels. 2023 Trustpilot, Inc. All rights reserved. Within 4 minutes, Brian contact me that he voided the order and to reorder. Thats all I wanted to begin with. We apologize for the experience that you received or lack of communication. Sadly neither of those happened for me. Find out what works well at Prep Sportswear from the people who know best. I am rejecting this response because: these were SPECIFICALLYordered for CHRISTMAS! However, the fact that I had only 2 hours to make changes was a problem. We use dedicated people and clever technology to safeguard our platform. how do you sell out of a custom made item. Avoid at all costsliterally. They also reimbursed my shipping. Recommend this company for sports apparel. SCAMMERS !!!!!! We use dedicated people and clever technology to safeguard our platform. and possible options available.I look forward to hearing from you!Aliyah MPrep SportswearCustomer Service Lead. I placed my order with ease and when I noticed I needed to make a quick change to my order, I emailed them and they responded that they correction had been made. The website said 5 days for delivery. Cursing at them won't make it any easier when helping with your order.I have sent a message to you directly via email addressing the current status of the order. I got a polo and a hat, and they fit great and look super professional! Give me a break! Alix V. - University of Paris-Dauphine - Paris, le-de - LinkedIn Quick response time and follow-through. Although I really appreciated the shipping cost refund. Thanks! Add contact information for Prep Sportswear, Sharing is caring! Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. Verification can help ensure real people write reviews about real companies. I was hesitant to get help over a chat room but right away I got the amazing help I need all at my finger tips. Prep Sportswear Reviews | Read Customer Service Reviews of www This message sent included the information on this current delay with our Fan-thread products.You should be receiving an email for further assistance concerning your order shortly.Best!Aliyah M.Prep SportswearCustomer Service Lead. Hi James,We tried contacting you through Trust Pilot to find more information about your order and to try to resolve this matter. I contacted customer service and Aliyah was very responsive and helpful. Customer Service Representative Prep Sportswear Aug 2020 - Present2 years 11 months Seattle, Washington, United States Managed direct user interaction with Prep Sportswear with a. Bria took charge of the situation and is sending me another order at no charge. I was going to order from another company and then Victoria helped. two of them you have been talking with one of our Agents.After the agent responded, you never responded back within that message, instead, there were new tickets created. I apologize for any inconvenience. . So, all-in-all great service and I'd recommend Prep Sportswear to anyone just based off of how they handled this issue alone. 7 salaries reported. MORE+ Jun 28, 2023 7 used Get Codes EY 25% OFF 3,000+ Customer Service Jobs in Paris, le-de-France - LinkedIn Ashley replied and offered to replace the shirts with the correct sizes. We sent you an email not to long ago asking for some more information and with a solution but we are waiting to hear back from you. Told me to keep the other hat as well great customer service great job Bria ! Talk to you soon.Best,Christopher A.Prep SportswearManager, Customer Success. I appreciate the help and love the personalized items I get for my soccer playing teenagers. The order was ok, everything came according to what I ordered. They were guaranteed! about businesses and we make it easier for their voice to be heard by the companies. Grandson is going to the University of Wisconsin so got him a sweatshirt from there as a high school graduation gift. She also was super quick replying to my emails. For the price we paid you would think it was embroidered. Thank you Prep SportswearFromA very happy football mom (Shaye S), Second time Im writing a review because I want to make it clear DO NOT USE THIS SERVICE if you are looking for good quality customer service then this is not the company, I have been trying to contact them for the past two weeks regarding a mistake they made on my expensive order and they have yet to reply, Hi Vincent,Thank you for contacting us. Thank you Victoria! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My items were not one of a kind. I worked with Joshua and he was able to help me fix the error. Hello Julie,I do apologize this took place with your order. No returns, exchanges or refunds is never mentioned anywhere in these pages - the same pages I saw when I placed my order. Happy helpful and timely customer service is the best!! They are of high quality and they are beautiful! I quickly received a response stating a full refund would be issued and that I would still receive my items. Here are 8 tips for writing great reviews. No if, ands or buts about it. Placed a order on September 9th. I definitely will use this company again. Leverage your professional network, and get hired. We provide the customers with an opportunity to browse and post the complaints and reviews After this review I was contacted. I am so impressed with the kindness and speed the company went to to make me happy.,. Jarel Leonard - Customer Service Representative - Prep Sportswear They really know how to take care of their customers! Hello Steve,Thank you for contacting us.I do apologize for the current delay. I included some notes, hi-lighted in yellow. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Re; reply from Prep Sportswear they try to make it look like they want to help. Great Job!! Reviewers satisfied with Prep Sportswear most frequently mention great selection, free shipping, and high school. Information provided by various external sources. So regret ordering from these poor business people. Education University of Paris-Dauphine Master 1 Law - Estate Major In progress In progress. This was the first time I had ordered an item through this company, and based on their impressive customer service, it won't be the last. If you leave a message on the weekend, we will get back to you as soon as we can. High School Apparel, College Fan Gear, Sports Jerseys | Prep Sportswear If anyone knows a way to get a response, it would be much appreciated.Response: I have emailed three times with no response. Have ordered from Prep Sportswear before and will not hesitate to order again. My response was 2 weeks later and completely automated no apology for the ridiculous delay in shipping my order. T-shirt is high quality and matches what was advertised! How much does Prep Sportswear in the United States pay? This was a fathers day gift, and he loved it! Here are 8 tips for writing great reviews. Chat with us or send us an email. My experience was with Bria who was a gem throughout my issue. There is no phone number and they do not respond to email. This company is a joke. I definitely will recommend them to other parents! I have ordered from Prep Sportwear a few times and have never been disappointed. Prep Sportswear Reviews in Seattle, WA | Glassdoor If you can wait a couple of months go ahead. I am requesting that the company have their no return policy clearly visible on each page of their website or just on the checkout page with a "warning" to customers.Sincerely, [redacted], Complaint: [redacted] I am rejecting this response because: My issue was not resolved to my satisfaction and I believe that this company does not clearly state out in the open (on the main page of their website or even at check out) that they have a NO RETURN OR EXCHANGE policyTo hide it in their FAQs in my opinion is a deceptive practice and is not good business practice There is a statement at checkout regarding the custom nature of their products, but there is no mention that items cannot be returned or exchangedHad I have known that I could not return garments purchased, I would NOT have placed my order They need to make it very clear on their website so that there are no misunderstandings I spent over $on apparelOnly one item fit true to sizeThey refunded me $for one of the men's large t shirts that they said was mistagged, however, I was stuck paying for a $ladies 1/zip that was huge and a men's size large t-shirt that also ran big (about $of merchandise)To offer a 40% off coupon for a future purchase is ludicrous Why would I risk ordering more apparel from a company that does not take returns or exchanges? I ordered on October 26th! A super great quality hat, and rad design. I would highly recommend purchasing there items, you wont be disappointed!!! ***attachment redacted from Revdex.com***, The customer placed an order in our system which we stated could be done and delivered by ChristmasUnfortunately, our production facility ran into a few issues and were not able to ship all of the "guaranteed" orders out in time for ChristmasWe do custom make all orders and there's room for I did not submit artwork or logos or specific wording or designs. If you aren't seeing a refund on your end it is always best to contact your bank first.Best,Aliyah MPrep SportswearCustomer Service Lead. Have constantly emailed..no response since. The product was awesome quality but wish I had spent more time taking my measurements before ordering. Extremely fast responses, great service, and when there was a problem with my order (my fault) they fixed it. Victoria was polite, prompt, and a pleasure to work with. I emailed customer support to inform them of this and received an immediate response that I would be credited. If you leave . This is a simple sweatshirt with the college logo on the front. STAY AWAY!!!! Anyone can write a Trustpilot review. Do not buy anything from this company!!! Prep Sportswear Promo Codes July 2023 - 30% OFF - HotDeals.com Update: it took a few days over 6 weeks to receive my 2 masks! The "replacement order number" they sent me after the second time happened to be the same as my initial order. No updates on order and when I attempted to contact I never received anything outside of a generic "thanks for contacting us and we will get back to you shortly". Most orders come timely and accurate. Prep Sportswear is deliberating tricking their customers. It sounds like there was a possible mix up when your order was being shipped out.You will receive an email today to discuss your order in more detail.Again I apologize profusely!Aliyah M.Prep SportswearCustomer Service Lead. Could you provide more information to this email address customerloyalty@prepsportswear.com? I had a damaged shirt and they are replacing it for me and also agree to switch the size for me as I ordered the original in a size too small. It was not that it wasn't to my liking, as yousuggested. All companies make mistakes , the difference is what they do when they happen. And yes I did respond to their emails. Privacy Policy - Prep Sportswear I am very pleased with the shirts I ordered. I asked for a full refund since the items I ordered were for an event that had already passed. There was a typo/misprint on my item. I will advertise for them on social media! Horrible!!! It was the best experience I've had with customer services. Prep Sportswear Reviews | 233 Reviews of Prepsportswear.com Prep Sportswear salaries: How much does Prep Sportswear pay? - Indeed You can feel safe in ordering from these folks, Sheila V. Got back to me in a decent fashion. | Read 221-240 Reviews out of 2,351 . Mei,Thank you for contacting us and providing information on your order. Only received 1. I'm a new coach but have a baby face at age 25, so I was naturally looking for more gear that would help identify me more clearly as a coach for my team. Use RevDex to, Increase visibility and credibility of your review by. Not sure why they do not communicate, is there plan not to ship the rest of my items? It has now been over 24 business days and they won't answer my emails. I placed an order($60) on 10/23/2020. Check out the reviews statistically impossible to only have reviews of 5 stars and 1 stars. "My shopping experience was great and Ashley gave the BEST customer service!" 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