this american life nummi

Another obstacle that GM had was labor relations. How do we know? (22 minutes)Act Two: Fifty years ago, New York City started to put garbage out in plastic bags. In 1995, nobody claimed GM was Lean so the expectations were low. Does your healthcare organization struggle with keeping hand sanitizer dispensers full? The Good and the Bad of the United CEO's Follow Up to. Here are my past blog posts about visiting Japan, with a few links below. Why It's OK That This Suggestion Box Was Full of Cobwebs, As I guy who started his career in manufacturing before moving to healthcare in 2005, I don't get many opportunities to visit the "gemba" at a factory very often anymore. Then, using the data, they painted what people want. Aviva DeKornfeld has a theory that petsitting is a job like that. Confusion over #Lean Manufacturing, Lean Healthcare, How Kaizen & Continuous Improvement are Key to. You might remember the hubbub (a kerfuffle?) So what does this have to do with football? What were some of the obstacles it had to get over? The Japanese love scotch whisky and have long produced a product that's a variation of scotch -- Japanese whisky (the lack of a standardized spelling for whiskey is an endless debate). It's sad and unfortunate when leaders SAY they want a culture of continuous improvement, but don't walk the walk. Too much WIP (a problem that Jim Benson will discuss in our upcoming Boston workshop).So, its time for me to clear out my backlog and to share some articles Ive been reading with some quick notes, instead of full blog posts. I'm sure anybody who has done any work with Lean has heard these words said in one form or another, often prefaced with a "You don't understand"We're different. Listen to find out and learn more about our upcoming Japan trip at, Fear, Lies, Failure, and Success (and Laughs), Healthcare Headlines in the UK are Mostly Similar to the US. For those who try to unfortunately equate Lean to a "clean desk policy," the father's desk is a great argument against banning family photos and an illustration of why Lean isn't about putting tape around everything #Lean Enterprise Institute Announces New CEO. She talks to a couple of pet sitters to find out. This American Life is produced in collaboration with WBEZ Chicago and delivered to stations by PRX The Public Radio Exchange. I'm really excited to be hosting and moderating this webinar next week, the second in our new Value Capture Webinar series. Ask the People Doing the Last week, I received a few questions from somebody at a hospital system and I thought I'd address one of them here: "Can you suggest any "quick wins" to get staff engaged in a Lean culture? Stories from the awkward, confusing, hormonally charged world of middle school. This American Life is produced in collaboration with WBEZ Chicago and delivered to stations by PRX The Public Radio Exchange. or Continuous Performance Improvement. Amazon also makes it more difficult for me to make a paperback or hardcover book available for pre-order. More importantly, this isn't about one institution. Each week we choose a theme. This story has been told several places, but the quotes here are from Frank Langfitt with Brian Reed, "NUMMI," This American Life 403 (26 March 2010; visited 2012-09-23). It's the everyday use of the word "lean," as in thinner, that has nothing to do with the Lean methodology and the Toyota Production System. When I talk to organizations about Kaizen, or continuous improvement, there's far too much self-defeating talk, where people say things like:"We're not going to try this Kaizen process because our culture isn't ready yet.". Hosted by Ira Glass and produced in collaboration with WBEZ Chicago. Mr. Imai was well known for his books, including KAIZEN, his follow up Gemba Kaizen, and his latest, Strategic KAIZEN (published in 2021). (A swimmer at Stanford University named Brock Turner sexually assaulted her while she was unconscious.) Your airfare to Japan and back is a separate, independent cost to you. A Workplace Culture Where "FAIL" Means First Attempt in Learning, In Memoriam: Masaaki Imai, "The Father of KAIZEN" (1930-2023), A Near Miss with Amazon's Publishing Platform - Save Draft or Publish, Why Keep Asking, Whats Your Favorite Mistake?, Organizations Cannot Solve Problems Unless Leaders Admit Them and Help Others Feel Safe Speaking Up, Kindle Pre-Orders Open for The Mistakes That Make Us Enter to Win Signed Paperback. For example, Nutrisystem can't stop a customer from supplementing their food with Buffalo wings and chocolate milkshakes. (4 minutes), If you enjoyed this episode, you may like these. Well, I'll get my backlog down a little. It's the most popular weekly podcast in the . The story of a car plant in Fremont California that might have saved the US car industry, if only Detroit had been quicker to learn its lessons. It feels right to be less specific in this case, or at least that's the cautious (and maybe respectful) thing to do. #561: NUMMI 2015 | This American Life | WNYC They think hes a free spirit; she believes hes a worried, miserly grump. In 1984, General Motors and Toyota opened NUMMI as a joint venture. Blog post: https://www.leanblog.org/audio315. (29 minutes)Act Three: There are certain jobs where thinking about someone elses life is just built into it. Visit, Mark Graban reads and expands upon selected posts from, enter this contest to win a free signed copy of the paperback edition, my blog posts about the country and Lean healthcare efforts there, my blog post about GE CEO Larry Culp's AME keynote speech, read the 4-year update that Larry posted on LinkedIn, Psychological Safety and its Essential Link to Continuous Improvement, See some of that track record, including recent pandemic supply chain articles. nummi.com (defunct) New United Motor Manufacturing, Inc. ( NUMMI) was an American automobile manufacturing company in Fremont, California, jointly owned by General Motors and Toyota that opened in 1984 and closed in 2010. The following material was found on the cutting room floor for my upcoming book,The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. See previous posts with reader questions. NUMMI - Wikipedia It happens a lot, right? Act One - This American Life Your first book, can be considered a standard work in this field and won a number of awards. Don't Have Time for Meditation or Improvement? Care for Kids, Another Experiment That Works in Healthcare: Safety Huddles, Following up on yesterday's post on seemingly successful experiments with ACOs, here's another article, from HBR, on "safety huddles" in healthcare:"How Every Hospital Should Start the Day", An Experiment That Works in Healthcare: Pioneer ACOs. When Problems are Hidden in Kudos: From Celebrations to Root Cause Countermeasures, Previewing Mark Valenti's Webinar on "Motivational Interviewing" for the Workplace, General Jim Mattis on Leadership, Mistakes, and Defining Problems, Third Time's the Charm for the Iced Tea -- On Errors, Blame, and Process, Mark Graban Interviewed by KOGO Radio, San Diego, Embracing and Helping Surgeons Accept Change -- Instead of Blaming & Labeling Them, What Chefs and Restauranteurs Say About Learning From Failures & Mistakes, Bob Lutz on Tesla, Threats, & Communication About Quality - and Implications for Healthcare, Lean: A Combination of "Why?" of Lean Hospitals (April Fool). A Powerful Message from Toyota's President, A Powerful Message from Toyota's President, Akio Toyoda: No Best, Only Better, Should #Lean Conferences Add a "Code of Conduct" for S. Should #Lean Conferences Add a "Code of Conduct" for Speakers and Attendees? After all, my bachelor's degree is in Industrial Engineering, even though I sometimes get called "a healthcare guy" after focusing on healthcare for just about ten years now.One of the things we learned about in our IE organizational psychology class was something called "the Hawthorne Effect.". After the plant was closed by its owners, the facility was sold to Tesla, Inc. and reopened as a 100% Tesla-owned production . Click here to learn more. Toyota showed GM the secrets of its . You can also read more about his life on a memorial page that his family set up and people are sharing memories there. or "how?" It shows clearly how many organizational pieces need to be put into place before GM Got Gamed (Or, How to Fudge Your Production Numbers). This has been an aggravating week or so, since Hipcast has been having a lot of technical issues going back to last Tuesday or so. I always enjoy the KaiNexus User Conference (now called KaiNexicon starting this year) and they ask me to give a talk each year. What happens when of a group of public school students in the Bronx goes to visit an elite private school three miles away. Today, I'm sharing an article that I've written on this subject and I'd love to hear your stories about champions of change. I looked them over to make sure they both seem reasonable yet challenging and asked questions as needed. She wrote a victim impact statement that millions of people read. Does this classic Zen quote apply to Kaizen and continuous improvement? Toyota showed GM the secrets of its production system: How he made cars of much higher quality and lots lower cost than GM achieved. It begs the question of why Safer isn't first in Shingo's list? RT @SebastienBubeck: 10 years ago I listened to @ThisAmerLife for 2 weeks while crossing the US from Princeton to Berkeley, where I was going to spend a momentous semester @SimonsInstitute (my first encounter with TCS crowd). Toyota Helps a Young Inventor; Look at His Dad's Toyota it's great to see an 11 year old thinking like an engineer and an entrepreneur. #okrs #OKR #leanstartup #leanmanagement #business. I was inspired by Deondra, so I asked her to accept a "blog handover" as I'm calling it. At each stop, there was a box with a microphone and other audio/visual equipment and speakers. And does that matter? talk and behaviors in the future? As a joint venture, that meant the closed-down GM Fremont plant was re-opened to be managed under the Toyota Production System.The This American Life story asks why GM didn't learn more of the lessons from NUMMI. He has done a lot of research and publishing around employee engagement and idea systems, as I've mentioned here on the blog before: "Is Fear the Only Reason Employees Don't Speak Up? We're learning how to lead people, to lead improvement, to lead organizations. In discussing Lean and working with people in different organizations, I so very often hear things like "we don't build cars" or "we're different." What Does Lean Mean to Healthcare Professionals? A car plant in Fremont California that might have saved the U.S. car industry. since the public rollout of ChatGPT. Does Learning From Mistakes Mean It's OK to Try Any "Dumb Thing" - For Elon Musk or Any of Us? The mistakes at The Oscars were trivial and unimportant in the grand scheme of things. U.S. Copyright 2023 Apple Inc. All rights reserved. The rise of NUMMI, or how one of the worst auto plants in America started producing some of its best cars, thanks to lessons learned from the Toyota production system. Some people in Lean call themselves a "sensei." Why are healthcare professionals afraid to speak up, in military medicine or other settings? Inside Toyota's Takaoka #2 Line - Flexibility and Kaizen, Toyota, Respect for People (or "Humanity") and Lean, How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives & Key Results), My Talk: When Being Right is the Wrong Strategy for Change, When Old Habits and Old Science No Longer Make Sense - Evidence vs. Thebookand thepodcast seriesare meant to be reminders that we shouldn't mock people for their mistakes. My Webinar: Standardize What Makes Sense Today at 3 PM, I'm doing a webinar at the invitation of the BC Patient Safety & Quality Council, as part of their "Quality Caf" series. ", The Practicing Lean Audiobook is Available Through Audible, Standard Work for Being as Safe as Possible When Refueling Your Vehicle, Remembering a Great Leader, Paul O'Neill (1935-2020), What my Book "Lean Hospitals" Says About Inventory Planning, Thoughts From Lean Thinkers on Coping with the Coronavirus Crisis, See? In 1984, General Motors and Toyota opened NUMMI as a joint venture. Nummi represented the first footstep of Toyota in US production, taken in the early 1980s, deep in the last recession. In some huddles, the team might say, "We can't think of anything that came up yesterday.". Somebody *Did* Get Unjustly Fired in Hawaii, But System Somebody *Did* Get Unjustly Fired in Hawaii, But System Problems Should be Blamed, "What would you say you do here?" From 2013 -- http://www.leanblog.org/audio277, A principle that has been often discussed (and hopefully practiced) in the Lean community over the past few years is usually described as respect for people.. Examples of Corporate Speak Masking Reality, Bringing Me Problems is OK, We'll Find Solutions Together, It's a bit of a modern management clich to say "Don't bring problems! (25 minutes). [CDATA[/* >#403: NUMMI This American Life | Last.fm Are Millennials the Only Ones Who Need to Understand Why? When did the term "concrete head" start getting thrown around in Lean circles? Psychological Safety as a Pre-Condition for Lean, Isn't It Ironic? This is from the 3rd edition of my book Lean Hospitals. The VP accepted them without question. Amongst the activities and catching up, we went bowling -- something I did a lot of as a kid and something my friend and I usually do when we get together. He recently reached the four-year mark of his tenure as GE's first-ever outsider CEO (read the 4-year update that Larry posted on LinkedIn). Salesman Manny Rosales keeps to himself in the showroom, with his own sales philosophy. A Prototype For My "Two-Bin Hand Sanitizer" Concept. Each week we choose a theme. So. I also realize there's a time and a place for process re-design and for being innovative (thinking of it as step-change improvement. The title is "Applications of Lean Leadership Methods in Home-Based Care. Learn more at, The Little Difference That Turned "No Ideas", This post is about the small difference that led a nurse supervisor and her team to go from "no ideas" to having lots of ideas. A Post-Mortem on a Different Hospital Lean Journey. I almost take it for granted that improvement is a positive thing. The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. This American Life: NUMMI (how GM vs. Toyota ran the plant) You're normally better off reading about Lean from the source. (9 minutes)Act Five: What happens when a dealer of delight gets depressed? But know this, and know it well: Ira Glass is an insidious and manipulative genius. After listening to episode 561 on This American Life, "NUMMI," and reading Cultural Transformation at NUMMI (New United Motor Manufacturing Incorporated), I noticed a lot of similarities to my recent post, You Have To Respect Your Boots In The Boiler Room.. You might say we're "practicing leadership," myself included. What are the "Quick Wins?" A look back at my visit to a Toyota plant in Japan, with a group of global healthcare leaders, in November 2014 (part 2 of episode 11 of this series). I enjoy "gemba visits" (of sorts) to wineries and vacations often focus on this walking, tasting, and learning. The revised, updated, and expanded third edition of my book Lean Hospitals has been sent to the printer and copies should start shipping by mid June.I'm happy to now be offering a free PDF of the revised first chapter. Then they applied these techniques to music with composer David Soldier. Check it out. It's great to see a Japanese hospital with a CEO who has been leading their quality and continuous improvement efforts for 20+ years and to hear their perspectives. healthcare patient safety and quality problems, many examples that show improvement is possible, Inside Toyota's Takaoka #2 Line: The Most Flexible Line In The World, shared a nicely-shot video of that talk on YouTube, read a shorter summary via the KaiNexus blog, The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing, Michael Dowling: CEOs Give a damn about your people, Claims of Shoddy Production Draw Scrutiny to a Second Boeing Jet. Parallels Between Personal Training and Lean Coaching. Frank Langfitt explains why GM didn't learn the lessonsuntil it was too late. Ill try again next week with some shorter blurbs about more articles, perhaps. Variation in Definitions of #Lean (The Good, the Bad One challenge with teaching Lean is that there isn't aways a consistent definition that's used by everybody. LaDona Harvey: When it comes to your career path, your familys financial future, or even a weight loss journey, focusing on little setbacks can throw a real wrench in your progress. You Don't Have A Staff Problem, You Have a System Problem | LogCheck ", Food for Thought on Mistakes and Perfection. "If you read that post, there's an interesting comment from a Presence Health employee that doesn't shed too much more light on this: Why Would a New Healthcare CEO Kill a Lean Program? Registration has not yet opened, but contact me if you'd like to be notified with details. Media New media Search media. The last day of the month continues and the truism is accurate: some people get great deals because its the end of the month and they have to hit their goal. What the Book "Lean Thinking" Said About Healthcare What the Book "Lean Thinking" Said About Healthcare in 1996. It's good that United's CEO has taken responsibility for system problems. Wise Words from Mark Twain on Continuous Improvement, Where Do Hospitals Get the Idea that Lean is Only. Maybe "Just Do Its" Should be Called "Just PDSA Its"? Who are the "champions of change" in your organization? A health system hires or designates one person to be "the Lean change agent." It wasn't something I did (or I would own up to that in specific ways). The rise of NUMMI, or how one of the worst auto plants in America started producing some of its best cars, thanks to lessons learned from the Toyota production system. Echternkamp. Larry Culp Rewired GE. Leaders & Lean: We Need to Better Support Doctors and Other Providers "There's an old Toyota story about how the term "fool proofing" upset an employee, they switched to using the equivalent of "mistake proofing" or "error proofing." Here's anotherreader question, this one received from The Netherlands, a country I have loved visiting over the past eight years (seemy blog posts about the country and Lean healthcare efforts there). NUMMI became a successful operation when they started adopting a different culture and work ethic, the "Toyota Way".

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