But we have never experienced disruptions with comcast, seems coincidental that its getting upset now. Are you able to go see the device and make sure it's paused? In fact, I am typing this message on his computer, that is paused on my app, shows it is paused, but it still connects to the wifi and works just fine. Let's get your account pulled up and get this resolved! I've noticed other customers have raised concern about this issue, but to my knowledge, Xfinity has failed to provide a solution. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. After that, youll need to connect to the VPN server. I have the same problem with devices still connected to my home network wifi connection. Sometimes it works. Select Pause Device. Personalize and Control Your Home Network With Xfinity xFi I really loved how the app uses to function before, now I have to be the bad guy and take the phone away altogether. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Purple pause symbol: The device is currently in a scheduled pause and cannot access your home network. If you can change it, the Xfinity app will stop saying its paused and youll be able to browse normally again. A manual unpause then pause helped with some but not all devices. The app says it's paused, but she has no issues accessing Roblox!! Tried restarting, unplugging without success. First, try changing your MAC address. Called customer service, no help. Once connected, your device will reboot and youll be able to access the internet. I would be happy to check this out. The app also has an Xfinity assistant, which can help you with quick questions. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. All you have to do is click on my name to send me a private message. Thanks for letting us know. Device paused : r/Comcast_Xfinity - Reddit .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. However, when I pause it, he can still access the internet. This issue is brought up time and time again and they respond with the same nonsense rather than just acknowledging the fact it doesn't work like it should. It wont be able to visit websites. Like Follow 2 Using the Xfinity app, you can personalize your device and change its settings. 2 How to UN-Pause a device jb@cinci.rr.com jb_cincirrcom 6 yrs ago I have a device that is not part of any group but I CANNOT unpause it. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. That is very strange to hear, and I would like to look into this with you. If you find your device has been paused on your Xfinity account, you can easily unpause it. Have you tried changing the password yet to your internet connection, if not try that and see if that disconnects those devices. It's making me nuts. Good morning, @Acnnaib, and thanks for reaching out through our Community Forums page for help with the Xfinity App and pausing WiFi access on your kids' devices! Tap the Pause button at the bottom of the screen. Im having the same issue! Paused devices still accessible to wifi | Xfinity Community Forum It appears since the recent update, there is an issue with the auto-pause feature in the app. Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. Press Enter to send it. Please let me know if you would like assistance with that! When your device is paused, it will no longer have a wireless connection. Xfinity Says Device is Paused But It's Not - SixtySearch If you don't, follow these steps: Connect to a WiFi network. A few days ago I manually paused one of the devices on my home network. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Thank you for reaching out to the Digital Care Team. Please add your full name and service address to help us locate your account. Gray pause symbol: The device is currently paused and cannot access your home network. Pretty frustrating to have my work meetings interrupted by Xfinity deciding to randomly pause my computer Alright I'm done, I can't get customer support, this keeps happening, and I'm about to just cancel my account. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Cannot even browse aything. Privacy Policy. The pause function only affects the WiFi on your home network, so if you are connected to a public Xfinity WiFi hotspot, you will be able to use your device as usual. captive.apple.com - Paused your device h - Apple Community Why won't my device activate? - Xfinity .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, My iPad was paused and now will not regain connection to the home network. I pause all my devices at night so everything is paused under my home profile but the devices are still able to get WiFi. Locked post. There are several ways to bypass Xfinity Wi-Fi pause. It can be difficult to know when an individual device is Paused, so we've added a Pause badge on the home screen at the top right to help. I contacted Xfinity and they indicated my modem wasn't working properly, so they sent a new modem. Are you able to determine if the paused devices are connecting to your xFi Gateway network (the one that should be paused), or are they connecting to a different network? The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. I hope this helps with any confusion on how this feature is designed. You can use one or more Xfinity IDs to manage your service. This will prevent your devices from knowing the devices default MAC address and allow you to continue using your internet connection. Devices not paused | Xfinity Community Forum Seems likely out of a single persons control, and maybe the new router will solve the issue. Whenever I connect to the xfinity wifi, It shows this device is paused even though it is not paused. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Thanks for taking a moment to reach out to us here about your PC randomly being paused. To send a "Direct Message" to Xfinity Support: Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". If youre on the ethernet network, the process to bypass network pauses is different. Restart the Box Try to quickly restart the specific set-top box that's giving you problems. If it is on a different profile, tap the profile you want to unpause. I am having the same problem - Google shows many many threads of people having the same problem (and no real answers other than do a factory reset on the router (will have to try that as the random pausing 2-4 times a day is driving us nuts) Hello, thank you for taking the time to reach out to us. To resolve this issue, use VPN software. You can schedule a time to pause the internet for a specified amount of time, or indefinitely. Thank you for reaching out and letting us know you about the device not connecting after being paused. Thank you for sending a DM, I look forward to working with you there. Xfinity Internet and WiFi Connection Troubleshooting - Xfinity Let me ask this question does a paused device still have access to the Xfinity open Wi-Fi? (time limit met or bedtime reached). I would make sure that you have the most up to date version of the app. Yes, I have reset my iPad network settings. Why is a device that has been paused still able to access internet? Device says paused but it is not. Again go back to the app, no devices paused. Hello! 1 Nerdman3464 21 days ago Update: I had a MoCA device installed on the back of my gateway and now it has been running perfectly for a few months now. Xfinity installation fees: $100.00 professional installation Xfinity typically charges an $100.00 installation fee for a professional installation but it's paused in-person installations in some markets due to COVID-19. You're in the right place for help. . Paused on all devices, not showing on app. : r/Comcast_Xfinity - Reddit Every other device assigned will pause except the PlayStation. I am having the same issue. Once there, you can direct your messages to "Xfinity Support." Hello @KMNichols, I'm sorry to hear you're having issues with pausing devices because I know how important it is to control devices on your network. I have tried restarting the router, and restarting the computers. Under the profile, you want to pause, press Unpause All. Or get the message you're connected to wifi xyz connected without internet. Select Unpause Device To unpause a profile: In the xFi app, open the People tab. Copyright 2023 SixtySearch - by gruchow. But clearly something is still wrong, I am having similar issues to those described by Roxdaniel (devices paused by still connecting). You can also check if the device is connected to your Xfinity Wi-Fi network. Let me know if you have any questions. To pause a device: Select the device from Connect. I can understand how this is frustrating. As a friendly reminder, unsolicited Direct Messages are against our guidelines. Troubleshooting common Circle issues - Circle Support Center I switched from one of your competitors in hopes that you could offer me the same level of confidence and peace of mind to help monitor and limit accessibility, but the pause feature simply isn't working as it was designed. I have paused and unpaused my laptop, I have tried everything I can think of here. Hi there! To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. When attempting to access the Internet on a paused device, the user will see the device's default message that the site cannot be reached or that it is not connected to the Internet. How to Fix a Disconnected Comcast Xfinity Set-Top Box - Guiding Tech To pause all devices on a single profile, click the Pause All Devices button. Set up and personalize your WiFi, assign user profiles, and get help improving. Then, go to the Advanced tab and click Network Address. - As you are typing a drop-down list appears. I replaced my STB with a wireless Xi5-P. Xi5-P cannot pause/rewind | Xfinity Community Forum I checked it on my app and it does not say that it is paused. @user_1d998e, I have the same problem and I don't get any help from them. Devices keep pausing on its own. Is there any reason xfinity would automatically pause my device? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Wait a. The Technitium Mac Address Changer can hide your MAC address, so that home network devices wont recognize your computer. It might be a matter of maybe you paused the wrong one. After youve set the new MAC address, you need to enter your network password. You can choose the days that you want to pause Wi-Fi for a certain amount of time. If you've activated your device but it's not working, confirm that you see "Xfinity Mobile" on the top left of the home screen. I am experiencing the same issue, I need assistance getting this corrected. Select "Xfinity Support" from that list. I hope you're having a good weekend! The "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. I no longer actively support the Xfinity Forum or work for Comcast. In-progress activity might not stop immediately. In the network address field, enter a random 8-digit value. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message A VPN encrypts the devices MAC address and hides it, allowing you to connect to the internet. Enjoy ultimate control. Now 1 device connects semi-reliably however that device still experiences intermittent interruptions resulting in not being able to watch a video. Xfinity app. I am sorry to hear you are experiencing this issue and this is not the experience we want you to have as a valued member of the Xfinity family. In the Security section, you can find the section called Linking Works With Xfinity Devices. And sometimes the devices say they are paused in the app, but the devices are NOT paused. To do so, go to the Security section. The 3rd level team suggested that I uninstall the app and then reinstall. I scheduled my childrens' devices to be paused from 12 am - 7 am, and although the Xfinity app shows they're paused, they are indeed not! Pause WiFi to any connected device, set family-safe browsing, device limits, and more. They are still able to access the internet and do live streaming/gaming/ internet searches. All rights reserved. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. When I try to use the device (switch, laptop, phone) it'll transmit data for a minute, then say my device is paused. Some VPN services even offer split tunneling for Android users, which lets selected applications pass through the VPN. And then system pop-up in notifications that (' messenger requires wifi or data to properly work and your wifi isn't connected would you like to switch to your mobile data plan to use messenger ") I've had techs come out the replaced faulty lines going to the road. If you use Comcast, you should expect to be thwarted from watching your favorite streaming sites. Having two teenagers of my own, I love using this feature to help keep their sleep schedules a little closer to on track during the school week. The device will have the pause icon shown in the xFi app but the hours of online activity continue to tic up and they are still . When I refer to my xFi, none of my devices show pause nor do I manually pause any of my devices; they all typically show online. Go to Settings > General > About. I hate to hear this has been your experience and would love to investigate this for you! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Tap Assign Device A list will appear showing all of your connected devices - pick the ones you want your children to have access to and select Apply when finished You have successfully created. If your Xfinity app says your device is paused but it isnt, there are a few things you can do. and our When I try to pause or rewind Live TV, it says the box is not capable of these functions. Just select Xfinity support and you will be able to speak with the next available specialist. Greetings, @lissy32! I am also very frustrated with the Xfinity app not pausing any of our devices. The concern is not "accessibility / disability" help related. Thread moved here to the proper help section for assistance. Let's take a look at your services and TV box here. This will allow you to unpause the device and port-forward the connection. Level 1 17 points captive.apple.com - Paused your device has been paused Every single computer, phone and tablet that I own or that anybody else who lives here owns connects to my wifi flawlessly except for my iPad. I have reset my modem, reset my laptop, reset my phone with the app, all several times. There, you will need to enter a random eight-digit value. They have no answers as to why this is happening. Xbox's wifi keeps getting paused and it's not me : r/Comcast_Xfinity The MAC address is the unique address your device uses to log into your home network. When its enabled, the screen shows only partially loaded web pages and applications. The best way to bypass Xfinity pause is to use a VPN. You can also choose to pause the connection for a certain amount of time or indefinitely. A few days ago I manually paused one of the devices on my home network. The Xfinity app also has a feature called Wi-Fi pause, which allows parents to manage their childrens downtime. If the issue is affecting multiple mobile devices, perform the following steps: Check several apps or websites to make certain the connection issue is not specific to one in particular. First, try changing your MAC address. I'm having the exact same issues. You can pause the device (s) for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to unpause. Open the Devices tab. Xfinity Pause yet Unpaused? : r/Comcast_Xfinity - Reddit Devices keep pausing on its own | Xfinity Community Forum What is going on??? I have paused and unpaused my laptop, I have tried everything I can think of here. Netflix, Hulu, and Amazon Prime Video were blocked, but others worked. Im now awaiting a callback from the engineering team for troubleshooting. They are still able to access the internet and do live streaming/gaming/ internet searches. I've done that to my kids before to make sure they got to sleep on time before school. I checked the app, and it did not say this device was paused at all. Our sons device is paused but the active time shows 11 hours on the network today. Several VPN software packages come with a kill switch that cuts off access to the internet completely, so you can easily disable it for specific apps or the entire device. Now 1 device connects semi-reliably however that device still experiences intermittent interruptions resulting in not being able to watch a video. How to Bypass Xfinity Wi-Fi Pause Effortlessly This prevents any malicious activity that may happen while using your VPN. And sometimes the devices say they are paused in the app, but the devices are NOT paused. Now all of a sudden its completely ineffective. However, this process is not foolproof and it may not work for you. And when I click on 'Forget' button, they still are able to connect again. We hate to hear you've had this trouble with your internet service on your laptop. Youll be asked to enter your account information and your device MAC address. New comments cannot be posted. I paused all of my devices, but now when I go to unpause it shows 0 devices. Circle Feature: Pause the Internet - Circle Support Center Wait I fixed it. Hi there. When done, tap the Unpause Device option. It needs an overhaul in my opinion. So why is my daughters personal chromebook still able to access the internet?? I see multiple reports in the forums, have you guys regrouped regarding this issue to present a more complete resolution? If you have not already, please review both the Posting Guidelines and Rules here on the sub.
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