Want to work here? Rebecca Lee Armstrong has more than six years of experience writing about tech and the internet, with a specialty in hands-on testing. As a Residential Installation & Service Technician, you'll have the power to grow your career in ways you never thought possible. Build a professional resume in minutes using this template. There are several ways you can dodge that pesky Xfinity installation fee: grab a self-install kit, score an installation deal, or negotiate for an installation discount when you sign up for service. How much does it cost for an Xfinity tech to come out? internet. Customer Service, Customer Support, And Customer Experience. Limited to Superfast. Yes, a satellite dish is necessary to receive DIRECTV services on your TVs. At Comcast, we connect people to the moments that matter. Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers 3. Im just beyond fed up with Technicians flouting their responsibilities and constantly delaying the tickets. Hooked in tv's, wireless routers and alarm panels into our equipment. Youre installing multiple pieces of equipment (such as an internet gateway and four TV boxes). When asked to sign something for the technician to come the woman explained that it said we wouldnt be charged, we werent sent a copy of what we signed until after we signed it. $20 an hour. Additionally, the technicians performance and the companys financial situation can also influence the salary amount. Make sure to write down your new network name and password. Buying your own equipment is cheaper in the long run, but renting from Xfinity also comes with some other perks: Xfinity will fix or replace broken equipment, and when its time for an upgrade, Xfinity covers that at no extra cost to you. Does Comcast pay Technician employees well? Compare all Comcast Technician salaries in the United States Common benefits at Comcast businesses, VoIP installation to pbx system for business class customer. Premise Health Test (PHT All Out): If the customer is out of service on all devices, a customer should not be charged for a trouble call. AT&T Wireless vs. T-Mobile: Which Cellular Provider Is Best for You? Adhered to NEC and NESC requirements, and local ordinances in order to provide or remove services for the customer. Comcast Technician Location United States Average salary $17.33 per hour 34% Below national average Average $17.33 Low $8.75 High $26.25 Salary estimated from 7 employees, users, and past and present job advertisements on Indeed in the past 36 months. The cookie is used to store the user consent for the cookies in the category "Other. And, it goes without saying, analytical thinking and diligent maintenance of working equipment are a must. Do TV channel listings really come and go? By clicking Accept All, you consent to the use of ALL the cookies. What can I do if my Xfinity service is down? 7 What can I do if my Xfinity service is down? You can do this online, in-person, or over the phonejust let your Xfinity rep know you want to . New residential customers only. and at the same time I am constantly thinking and troubleshooting, which I really enjoy. Easy and free tech support and replacement, Guaranteed compatibility with your Xfinity service, Seamless integration with the Xfinity app and associated features, Flexibility to choose equipment based on your needs, Equipment you keep even if you terminate Xfinity service. Customer service, customer support, and customer experience training. Then its time to negotiate for an installation discountlike a boss. Sign in to your directv.com account. A pro install also comes with more options. DIRECTV is also available as an application for wireless phones and laptops, without a dish. Update hardware/software asset data using Asset Center database upon installation or relocation of any PC equipment. Xfinity also regularly offers limited-time offers that everyone is eligible for, and we cover how to get those in our guide too. Dispatch and office experience, including but not limited too; computer use, trouble shooting and customer service. The coaxial cables and outlets look old or damaged. Data effective 2/16/2022. If you have no other coaxial cable outlets or want the equipment in a room that doesnt have an active outlet, you need to schedule a pro installation. Does DIRECTV require a dish on your house? Conducted door-to-door sales in a specified territory distributing cable, phone and internet services. Upvote 1. Comcast also promises to call customers before they arrive at their home. These cookies ensure basic functionalities and security features of the website, anonymously. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". This question is an opportunity to show the interviewer that you have experience working with customers and can troubleshoot problems. Her work has also been featured on Top Ten Reviews, MacSources, Windows Central, Android Central, Best Company, TechnoFAQ, and iMore. So be aware that you may try to hook up your TV a year later, only to find out that you cant get a cable TV signal in your downstairs rec room. Respond to emergency and after hour service calls. Sign in to My Account. What do Comcast technicians do? - profound-tip.com Trained new employees on customer service, wall guarding software, and changing and troubling shooting rate codes. Discount will appear on statement within 45 days of enrollment. Looking to sign up for Xfinity service? Comcast technicians must also be able to work independently and have excellent customer service skills. If your new Xfinity connection is up and running, but is a bit spotty or slow, or if youre having trouble connecting a device, try our internet and Wi-Fi troubleshooting guides: If you decide to go with installation from a professional Xfinity technician, you should schedule an appointment when you order your services. But you do have to pay for a monthly regional sports fee. Does Comcast tech call before arrive? Performing reconnects, requested and non-pay disconnects, and changes of service. Comcast Comcast Technician jobs. When I was told that the local Comcast office was hiring for technicians, I figured I would give it a shot! How is the process for training? Do you have to work specific - Indeed Identified issues with customer equipment causing connectivity issues. If you would like to contact us regarding the accessibility of our careers website, please contact. Comcast is a telecommunications company that provides cable, internet, and phone services to customers. 1. Xfinity is not responsible for in-home wiring, regardless of original installation, nor do our technicians perform custom work including wall fishing. 3 Courses in 1 16. Get more from your internet. For example, 15.3% of comcast contractor resumes contained technical issues as a skill. Tell us what job you are looking for, well show you what skills employers want. Weve covered how to apply for these Xfinity discounts in our guide. Read our How to Watch Local Channels without Cable, Hulu + Live TV vs. YouTube TV Review 2023, Look for Comcast Xfinity installation deals, Any necessary devices, like your modem or cable box, Coaxial cable and any other wiring youll need. How much does a Comcast Technician make in New Jersey? Plus they have to work in all kinds of weather, since the job primarily takes place outside. However, you may visit "Cookie Settings" to provide a controlled consent. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. Lead responsible for assisting subordinates in troubleshooting technical issues and customer complaints. Additionally, applicants must be able to pass a background check and drug test. It also really helps to have an iOS or Android device with the Xfinity app installed, as the app walks you through the entire process. Im familiar with some of the more popular channels on the Xfinity platform, such as ESPN and USA Network.. Our technicians set out every day to deliver high-quality experiences for the many people we serve. The Customer: Build a Customer Service Strategy (BITE SIZE). cable, install network communication device for residential and small Offers and availability vary by location and are subject to change. Comcast Customer Service - Xfinity Technical Support A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. However, if you dont have the time or its crucial you get your internet service up and running by a specific date, the safer bet is to schedule the pro install to begin with. This can be handy if you are having trouble with your wireless connection or if you want to use a device thats not Wi-Fi enabled. This is an important skill for a Comcast technician because it allows them to communicate with customers and colleagues about the inner workings of a system. You might be able to get a free install by ordering online or if you order over the phone and there is a special for installations. Lead responsible for assisting subordinates in troubleshooting technical issues and customer complaints. Terms of Use | Privacy Policy | Site Map |. Perform comprehensive maintenance scheme as prescribed by the client, including PC, notebooks, printers and other PC peripherals. And you need to log and document the services, so you will need some administrative skills as well. They can also run new cabling to place the equipment in the room of your choice. Predictive maintenance is an emerging trend in the cable industry that uses data and analytics to anticipate when equipment needs servicing or replacement. If you want to move the location where your Xfinity modem or gateway is installed to a different room. So the next time you see a cable technician, you should thank them. Weve also got a step-by-step guide for setting up your internet and Wi-Fi if you need tips.). Restrictions apply. In my previous position as a cable technician, I was often required to drive for hours at a time. The work can also be stressful, as technicians must work quickly and accurately to meet customer expectations. Customer service, customer support, and customer experience training. Technical Documentation: Technical documentation is the ability to read and write technical documents. **Offer ends 02/21/2022. Comcast Technician Salary in New Jersey - ZipRecruiter Working as a Comcast Contractor? Answered August 30, 2017 - Installer/Service Technician (Current Employee) - Englewood, CO. Good MVR, No arrest record, No drug or Alcohol abuse. I am a Comcast technician AMA : r/JobFair - Reddit In addition, I also helped customers set up new services or troubleshoot existing ones. Created Safety and Quality Control Documentation for use by technicians installing VOIP and Wireless Networking hardware and software. Must enroll within 30 days of placing the order. This helps them become more efficient and productive while reducing the amount of time spent on mundane tasks. Prepare for Your Xfinity Home Installation - Xfinity Support In this article. Here are five common Comcast Technician interview questions and answers. This is not a guarantee. Satellite technicians install, service, and repair satellite dishes. View jobs How much do Comcast Installation & Maintenance jobs pay? In some instances, a self-installation is not available. Now, we cant promise youll win the negotiation lottery, but here are a few tips to help you prepare to negotiate for Xfinity installation discounts: Find more ways to trim your internet or TV bill. Perform repairs or replace equipment such as cable lines, splitters, fittings, boxes, groundings, etc. Were looking for motivated team-players that enjoy conquering new challenges while helping our customers stay connected to moments that matter. Customer Service Success: Take Your Skills to the Next Level. Let's find out what skills a comcast contractor actually needs in order to be successful in the workplace. The most common race/ethnicity among comcast contractors is White, which makes up 57.0% of all comcast contractors. So, we recommend using your providers equipment unless you have a specific need it wont meet. Although it requires a little more planning and investment, a professional installation is the most surefire way to get your internet services installed on time. Performed troubleshooting to resolve various technical issues. They are responsible for setting up and troubleshooting cable boxes, modems, routers, and other equipment. Customer Service, Customer Support, And Customer Experience. We're committed to being your source for expert career guidance. Employers lookout for candidates with at least a bachelor's degree or an associate's degree in business electrical engineering technology or electrical engineering. Discount will appear on statement within 45 days of enrollment. Possible Range. The most common foreign language among comcast contractors is Spanish at 84.6%. Comcast technicians are responsible for installing and maintaining the companys products and services. Use our speed test to make sure youre getting the most out of your new internet service. Tune, test and troubleshoot down to component level RF 1.8GHz, OSC, TX up/down converter power amp of Mitricon. Offers and availability vary by location and are subject to change. The tech confirms your order and the room where you want your service installed. Installation generally takes between two to four hours. Comcast Debt. If you grab an Xfinity self-install kit, you may still need to pay the shipping and handling fee to get it sent to your door. I love the fact that we get to meet new people and help solve problems customers have at their place of residence. I love the freedom that being a technician offers me, I get to travel and explore the towns nearby, as well as meet many people (and animals!) It also helps them determine whether you have experience with their company. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If you connect an Xfinity compatible modem or gateway (rented or owned), it should go online if the cable outlet is connected to the Xfinity network. Then choose from 5+ resume templates to create your comcast contractor resume. Brand Guides, Equipment Guides. When prompted, enter the password (security key) or PIN from the sticker. Xfinity Residential Installation & Service Technician (Bellingham) $2,000 Signing Bonus! What types of service visits do incur a charge? If you dont fall into one of those categories, no worries. They also provide customer service and technical support to customers. That's $38,813 a year! Come to us in your pursuit of success. Not available in all areas. You are also to perform routine tests on telecommunication systems to make sure every component is functioning at optimal levels. As of 9/22/2021, our chargeable visits policy is as follows: What types of service visits do not incur a charge? Customer Service: Soft Skills Fundamentals. Bite nails. Example: I think I can meet these expectations because of my previous experience working as a technician for another cable company. 1- or 2-year minimum term contract required. Full-time. Example: In my last role, I worked with customers over the phone for most of my shift. If the home has not had Comcast services for an extended period of time, generally 6-12+ months, then a technician needs to verify the integrity of the home's wiring. Using the templates, you can rest assured that the structure and format of your Comcast Contractor resume is top notch. a passion to learn and explore new skills each day. How to keep your head when everyone else is losing theirs 20. The cables have high voltages that could kill someone instantly. Between 2018 and 2028, the career is expected to grow -6% and produce -13,100 job opportunities across the U.S. What Does a Comcast Contractor Do There are certain skills that many comcast contractors have in order to accomplish their responsibilities. HuffPost reached out to nail technicians and nail artists about what they would never do to their own nails after their many years of experience in their industry. So the next month our bill comes and theres a $100 charge. All you need to do is connect the Xfinity internet gateway (modem/router combo) to power and a coaxial cable (the same kind of cable used for cable TV) outlet. The actual equipment setup takes only a few minutes. Repeat service visits if it's within 30 days of a completed trouble call or installation (excludes customer not at home or "outside only" jobs). Luckily, there are a few routes you can take to get Xfinity installation discounts: Lets find out how to land Xfinity installation discounts and keep that first bill neat and trim. Highspeedinternet.com on Twitter, connect the Xfinity internet gateway (modem/router combo) to power and a coaxial cable. Installing and repairing cable service. The residence has recently had Xfinity services (especially apartments). Bonus: Xfinity app downloaded on Android or iOS device. AI can also help technicians diagnose problems faster and more accurately by analyzing data from customer interactions. Comcast Technician and Field Operations Careers At Comcast, we connect people to the moments that matter. Customer Service & Support For Customer Service Executives. If you hit a snag with your Xfinity self-installation, you may need to have your residence connected to the network via a pro install. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Perform service calls and disconnect/reconnect services. *Limited time offer. Xfinity is compatible with a wide array of third-party gear. Install and/or repair coaxial cable lines inside and outside of customer's homes pursuant to cable system standards. The courses listed below are affiliate links. Provided excellent customer service by properly instructing customers in the operation of TV converter controls and services. Installed cable for computer systems in educational facilities. Yes, provided your residence is already connected to the Xfinity network. Install aerial/underground drops Self-installation is the quickest way to install Xfinity internet, but as the name suggests, you have to do it yourself. (i.e; Showing a customer how to change an input on a TV, exclusions may apply for accessibility customers). What you need: A person present that is at least 18 years old and your modem or gateway (if not renting from Xfinity). Comcast endeavors to make our career site accessible to any and all users. Catherine has a degree in journalism and an MBA, and has spent the last 10+ years writing everything from Okinawa travel guides to. Comcast Comcast Technician jobs. A career with our tech and field operations team means youll have the power to grow your career in ways you never thought possible. Inspect existing grounding or make new ground according to NEC. Go to My Orders & Service Calls. Fundamentals of Logistics, Supply Chain & Customer Service. This step usually isnt necessary for apartments, but it depends on the utility setup of the building. Comcast endeavors to make our career site accessible to any and all users. We will help you to build 2. Outstanding Customer Service - The Ultimate Guide! The more recently the residence has had Xfinity services, the more likely it is that there is still a working connection. As a Comcast technician, you may be required to complete an OSHA training course to ensure you are following all safety regulations. This job is for people who do not like to spend their days in a chair and know how to optimally organize the logistics of a job that requires traveling from one client to the next, all day. Comcast Confessions: why the cable guy is always late If the home was previously connected with a difference service provider, then a technician needs to verify the integrity of the home's wiring. The National Executive Council, NEC, is responsible for managing and determining the overall strategic direction of a party, policy development, policymaking, and the overall governance of the society. This means if you click on the link and purchase the course, we may receive a commission. Not available in all areas. Clear a path to access your utilities (this might be a telephone pole or pedestal in a neighbors yard). We may earn money when you click our links. The members of the National Executive Committee are elected and accountable to all members of the geographical area they represent. Download our speed test app to make sure youre getting the most out of your new internet service. Installation charges may apply for customers who self-activate or self-install within a 30-day period, as outlined in the digital approval screen upon sign-up or when a modification of services has been made. Contract customer service representative and manager. This website uses cookies to improve your experience while you navigate through the website. Here are three trends influencing how Comcast Technician employees work. By leveraging these emerging technologies, Comcast technicians can provide better service while reducing costs. Heres what you can expect: Data as of 06/07/22. They will also need to access the nearest cable tap utility and various locations where the cable runs throughout your home. Being connected to the Xfinity network isnt the same thing as being wired for cable. Getting cable TV? Ensure customer satisfaction. The estimated base pay is $70,937 per year. In-home Customer Education about Xfinity services where its the only repair solution. This technology can even be used to predict when a customer may need assistance before they reach out. If you think youll want to watch Xfinity cable TV in a room, go ahead and get the outlet activated by your tech. Stay updated on the latest products and services anytime, anywhere. New Xfinity by Comcast customers can order a self-install kit during sign up for Xfinity services. This means a tech needs to check that the cable line is still delivering a signal. Choose a template with the colors, fonts & text sizes that are appropriate for your industry. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. How much do Comcast Installation & Maintenance jobs pay? At Comcast, we connect people to the moments that matter. typically around 6pm Related questions (more answers below): How are the working hours at Comcast? Paperless Billing and Automatic Payments required. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it, @user_5b3436it wasnt a modem issue, they called it a drop issue where water was getting it, they said it was a metal piece on the line they ran. High Paying Comcast Contractor Jobs - $49K and Up. Weve also got you covered with paid maternity leave and adoption assistance. Step 5: Wait until the online connection light stops flashing and remains on. Comcast can be a "good job" they have great benefits job security, decent pto and you get to take your work van home. Each individual's unique needs should be considered when deciding on chosen products. commtech Installation & Service Technician Careers At Comcast, we connect people to the moments that matter. Replace electronics, work on internet, phone, and TV problems. They share their own personal "won'ts" around hygienic, sanitary standards and whether they would do certain nail trends on their own nails. Example: I am comfortable driving long distances. How Can I Tell If My ISP Is Throttling My Internet? Connected the system to one or more television sets and/or to one or more computers for high-speed Internet All content 2023 Reviews.org. Make sure the PC systems were fully compliant and ready in a timely matter to be install in a network environment. Comcast technician is responsible for: Demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. We ranked the top skills based on the percentage of comcast contractor resumes they appeared on. Restrictions apply. Search open Technician Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Technician interview questions at Comcast. Comcast Technician employees need the following skills in order to be successful: Safety Standards: Safety standards are the regulations that technicians must follow to ensure their own and their customers safety. Someone 18 years or older must be present during the installation (which typically takes 24 hours). The device manufacturer should be the point of contact for these types of issues. These instances include: Hi user_5b3436, thank you for taking the time out of your busy day to reach out to us here with this concern. Identify technical issues that cannot be corrected quickly, and escalate them to appropriate engineering Choose a template with the colors, fonts & text sizes that are appropriate for your industry. Zippia allows you to choose from different easy-to-use Comcast Contractor templates, and provides you with expert advice. A DIRECTV professional will help you set up your equipment so you can enjoy your entertainment in no time. What We Do Our technicians set out every day to deliver high-quality experiences for the many people we serve. Install, troubleshoot and repair cable, internet, and phone services for customers. Provided general information about features and was responsible for modifications to customer service plans. Installed, serviced, repaired and disconnected residential Cable, Internet and Home Phone equipment and services. You need to be able to maintain a good relationship with customers, so you will be the one they call next time, too. What Is a Good Internet Speed for Gaming? The technician connects your residence to the network and ensures you have a good, robust connection to the internet. To send a direct message you may need to: Click "Sign In".
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