Beautiful, live, indoor plants, potted in our simple, self-watering ceramic pots. If you ever need us, we're here! It's easy to stop killing. Each time they help me with a partial refund or replacement of the plant. The unique boxing system used for shipping is like none other. Customer service is the best Ive seen in any company!! Left the box on our front patio on its side. EasyPlant is literally the MOST AMAZING customer service I have EVER EVER EVER dealt with and I will be buying ALL my plans forever and ever from them! Easyplant Coupon Code (15% OFF), Promo & Discount Codes June 2023 Find out how we combat fake reviews. It suppresses weed growth, conserves moisture and warms the soil especially helpful . Use overlay text to give your customers insight into your brand. 2023 Trustpilot, Inc. All rights reserved. . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. We've always got your back! easyplant Reviews | Read Customer Service Reviews of easyplant.com | 7 Hope you're absolutely loving your Parlor Palm! I would definitely not hesitate ordering from them. Well categorized and large variety of plants to choose from. I sent easyplant a photo of what it looked like after I had trimmed the dead, brown leaves. First one I got travel was rough and looked half dead. The kolanchoe was one of my Mom's favorites and it reminded me of her so much. Woohoo! I did the recommended things by easy plant to try to bring Pauline the Prayer Plant back to life but after a few weeks it just wasnt working and I contacted them and sent them some pictures, and literally within a few hours I had an email back from them along with a new order for a new plant. . (who does that!!?? , Aw, I'm really delighted that the team was able to get things sorted out with your special Mother's Day gift, Jennifer! Woohoo! I was shocked how beautifully packaged my plants were and the detail that went into the shipment, including the moist paper wrapped around the stem and soil. I then proceeded to email easyplant and within 2 HOURS THEY HAD A NEW PLANT SHIPPED. Unfortunately, one of the plants did not make the journey in one piece. All in the same day. While opening all the packaging, I accidentally threw away the cover for the water reservoir.I emailed Easyplant & I asked if i could purchase the lid & had chats/responses from Fatima, Marti, Stephanie G & Dianathey sent me the lid at no charge! . First time order on EasyPlant and my AmazonPay choice updated the shipping address. So far so good! This is a great company! I spoke with Marti who was very helpful, and answered all of my questions. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After spending the money on these plants and pots, I had super high expectations. Aw, yay! This company defiantly knows how to go above and beyond to make thing right! My first order had some snafu's with delivery. Luckily I got connected with Mauricio and Juan. I received an email same day I was shocked at that Told me the plant that had a rough ride would be replaced & I was also given a percentage credit. , I am a delighted customer. On a side note, the plants serve as a great and unique gift idea for those that may be harder to buy! I ordered 5 plants from Easyplant and four have arrived they are gorgeous! Thanks so much for this amazing review - our team will always be happy to make things right for you! Ive never experienced such a wonderful interaction with a customer service team before today. I'm so happy to hear that you're loving your plants - your satisfaction will always be our main goal! This is so fantastic to hear, John! Thanks so much for this amazing review - we're always here to help you! They also send emails about proper plant care and encourage you to contact them if there are ever any questions or concerns. Date of experience: 14 June 2023 easyplant Reviews | Read Customer Service Reviews of easyplant.com | 8 Easyplant Customer service is hands down the best I have ever experienced. Do you agree with easyplant 's 4-star rating? Oh, I'm sorry to hear that your plant had a bumpy ride - but no worries, the team will always be here to make things right for you! June 28, 2021 . Oh dear! Beautiful, live, indoor plants, potted in our simple, self-watering pots. Replies to negative reviews in < 24 hours. I'm sure it will make her day! Wow! Would recommend to anyone to purchase some plants and deal with a super team! Back and forth a few times with very thoughtful people, the plant gift arrived just in time. | Read 81-100 Reviews out of 872 , My experience has been so great. She quickly and without any issues got another plant sent out. . I picked the small moneyplant. I have already told my friends and family about my wonderful experience! I can't wait for it to arrive and I hope it brings so much joy! I absolutely love my other Easy Plants; I was ecstatic to receive a replacement! I was hesitant to make a purchase because of the price but now I wish I had ordered sooner! The medium snake plant that I ordered was delivered on time to my doorstep. I emailed my concern and Easy Plant quickly responded, offering a refund or replacement. Companies can ask for reviews via automatic invitations. One pot had a small chip in the paint, they sent me a whole other pot and plant!! Pair large text with an image to give focus to your chosen product, collection, or blog post. Great Experience! Companies can ask for reviews via automatic invitations. DESCRIPTION Monrovia ( monrovia.com) is a very popular online plant shop which competes against brands like The Sill, Australian Plants Online and Crocus UK. I originally ordered one of their plants and after a few months of thriving it started to have some issues. I'm happy I ordered! We really stand behind our plants and will definitely do our best to make things right for you. I'm so glad to hear that your mom is loving her plants! We're really glad you reached out so we could help and if you ever need us in the future - the easyplant team has got your back! . They even follow up with you after your purchase or concern you may have. I'm so sorry to hear that one of your plants arrived damaged - but I'm so glad to hear that our team was able to get everything taken care of, and we really appreciate you giving us the chance to make things right! The most important thing to us is making sure you get all of your plants and that they're happy and healthy. You really have nothing to lose with this great of customer service. They gladly and without any complications shipped me another similar plant to replace it. Overwatering. I couldn't be happier! Woohoo! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . So happy to hear your new additions are thriving! Beautiful, live, indoor plants, potted in our simple, self-watering pots. It goes against our guidelines to offer incentives for reviews. , Henry from Easyplant was so helpful Excellent service Able to explain how to take care of my new plants and how to order a gift plant for my BFF. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The whole experience was perfect. Flavia, the customer service representative was very helpful and truly seemed to care about the success of my plant. Received my plants on June 20th I ordered 3. So I ordered the same plant and it arrived looking fresh and lovely. I started with one and now I have seven. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. easyplant Reviews | Read Customer Service Reviews of easyplant.com | 5 Shipping can definitely be rough on our plant friends sometimes, so thank you so much for giving us a chance to make this up to you! I'm so excited to hear your easyplants are doing amazing and that Ulises could help with some great plant care advice. If there's ever any trouble or if you ever need us for anything at all in the future, we're here for you. 1-48 of 269 results for "easyplant" Results Price and other details may vary based on product size and color. My daughter sent me an Easyplant Parlor Palm for Mothers Day. The staff rectified the issues and my second order was pristine. I have three now with two more just ordered! Find out how we combat fake reviews. Thank you! Thank you so much for taking the time out to write this wonderful review, Mike! Beautiful, live, indoor plants, potted in our simple, self-watering pots. Two months in and all is well with my two big Arecas, Bird of Paradise, ZZ, and Bird's Nest Fern. I cant wait for my momto see her plants! Thanks for giving us the chance to sort this out for you - your satisfaction will always be our main goal! The whole experience was perfect. I will definitely be ordering from them in the future. They're foolproof, I promise. I won't hesitate to order from them again because I know if there is an issue it will be handled. Here are 8 tips for writing great reviews. Would buy from Easyplant again! Written by Dolev R Updated over a week ago Please email us at hi@easyplant.com and we'll answer back as soon as we can. Thanks so much for giving us a chance, Chris! Their customer service is great and they stand by their products. Mediocre. <3. The plants are easy to care for and replanting packages are being developed for as your plants grow. It just wasn't doing well. I'm so happy to hear that you're loving your plants - we really appreciate your patience and understanding while we resolved this little inconvenience! They are beautiful. Beautiful, live, indoor plants, potted in our simple, self-watering pots. It was damaged and potting soil was everywhere. Sadly, the plant arrived with some leaves sad and not healthy. I purchased my first easy plant. I emailed customer service and Marti sent me a heart-felt message apologizing for the state the plant arrived. The best way to keep customers is good customer service and easyplant met the challenge. I ordered a 7th plant separately. EasyPlant makes an amazing and easy to use product, has wonderful and healthy plants, and incredible customer service. The plant choices seem unique. If you do ever need a hand with any of your easyplants, don't hesitate to reach out! I ordered seven plants, received six and an empty box(?). . I reached out to easyplant via email, to inquire about the 7th plant I hadnt received. I will do my best to keep this one living. I have purchased 6 plants for myself and I use Easy Plant to send many plants instead of flowers as a gift, memorial or celebration. Check out what 897 people have written so far, and share your own experience. Sounds like you have a lovely collection of easyplants! I'm so glad the team was there to help out and get a new lid in the works for you. . Thank you so much for leaving this wonderful review, Moises! IE 11 is not supported. Easyplant, thank you and Julio for taking care of your plant owners and backing your plants. Our team will always be happy to make things right for you! I recommend the medium palm tree as a gift especially if you live in the Northeast. Companies can ask for reviews via automatic invitations. Thank you so much for leaving this review, Jasmine! Amazing customer service extremely fast and easy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The customer service team was quick to respond explaining the possible causes and offering me a solution. I'm so happy to hear Julio was right there to help with your sweet Rattlesnake Calathea! I'm really glad we could be right there to help and if you ever need us in the future - we've got your back! You can reach our customer service team Monday-Friday 9 AM-9PM EST. I contacted customer service and sent pictures of the plant. Had to get in contact with customer service over a small issue and could not have been more pleased with the quick response. Great customer service. You can also start a live chat with us right from our website www.easyplant.com between 9 AM - . I have a thriving beautuful plant that I for sure would have killed the first week had it not been for this system. I received the wrong order the first time and she did everything to get it right. Once again, after a few months, my replacement started having problems. I'm so happy we could help out, and I hope your sweet Easyplants are bringing you so much joy! I purchased three plants that were meant for low light, as I have very little sunlight in my home due to solar screens. Initially, our plant that was delivered was damaged during shipping. My new one is thriving beautifully. And within 1 hour of delivery, Marti at Easyplant Customer Service had a replacement ordered - no questions asked. I took pictures of the damage, and their customer service responded very quickly the next morning with a replacement!!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. . I love my large Cat Palm. Easyplant has the BEST customer service! Easyplant never disappoints and strives to always make sure that the customer is satisfied! I received my order within the timeframe I was told. Top notch quality customer service! I hope your easyplants are bringing so much joy, and we're always here for you if you need us! Thanks so much for your kind review - we're always happy to help you! Fantastic that Juan was able to get everything taken care of for you - and thank you for the kudos on our team's customer service! Companies can ask for reviews via automatic invitations. Amazing customer service!!!! Amazing customer service and the plants are doing great. Upon arrival I could tell that the plant had a rough ride getting to me. Looking forward to my friend's review on the plants !! I couldn't have asked for a better experience, and look forward to purchasing more of these beautiful and unique plants. I loved the first plant that I ordered so much, that I went ahead and bought two more. :-), I am not new to ordering plants online. Aw, Ruby is absolutely an easyplant angel! I contacted EasyPlant and got an immediate response from them informing me that they would send a replacement plant. When I had an issue with the pot of a plant, they responded and fixed the issue immediately. <3. <3. Aww, I'm so glad you reached out to us so we could not only help with sweet Pauline the Prayer Plant, but also get a replacement going for you! I also spoke with Flavia and Henry, they too were very helpful. Donna J, Oh gosh, really happy that Allison and Julio were there to help with that special Kalanchoe. Anyone can write a Trustpilot review. I'm super glad we were able to help you out, and if you ever . . If you ever need us for anything at all in the future - we've always got your back! Really grateful that you shared your experience and that our team was able to help out when your second plant had a tough time in shipping. Thanks so much for giving us the chance of making this right for you - we're always here to help you! The plants. She immediately apologized and sent a new plant. With our technology, water is carried from the reservoir to the bottom layer of soil - directly to the root. . I have contacted customer service on two occasions and they have responded immediately and answered all my questions. Thanks so much for taking the time to leave such a wonderful review - and also for the recommendation. Julio helped me tremendously with trying to figure out what was wrong with my Rattlesnake Calathea. Excellent customer service! Working with the team has been a great experience from asking for advice and customer service. One of the six was packaged upside down and destroyed. Love these easy to care for plants, and easyplant has GREAT customer service!! They treat their customers exceptionally and show a genuine interest in your complete satisfaction. The monstera had a few of the lovely big leaves damaged and the white bird had some issues to. Customer service is responsive and helpful with concerns whether about how the plants arrived, or about how they are doing later if you have questions or concerns. Our wait time for email responses is currently between under one day. . Woohoo, that's so exciting! The idea of a self watering plant is brilliant. I contacted customer service right away with pictures and received a response within 24hrs. The plants are beautiful and so are the pots really a cool concept. <3. Thanks so much for taking the time to leave a review, Kim! Thank you for the great customer service! Henry immediately had another plant shipped to me as a replacement for the damaged one. Our plants water themselves. We very much stand behind our plants and pots, so if there's ever any issues, we've got your back. They are so responsive and accommodating they really make it their mission to make sure the customer is happy! They look great and are easy to take care of. | Read 221-240 Reviews out of 1,075 EasyPlant makes an amazing and easy to use product, has wonderful and healthy plants, and incredible customer service. . Thanks so much for thinking of us when it came to a special gift for her! We are enjoying our plants that have brought new life to our living room and dining room. Glad you're so happy with both of your easyplants! Reply from easyplant. Replies to negative reviews in < 24 hours. Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. Read Customer Service Reviews of easyplant.com - Trustpilot I'm so glad we could be there to help and that your easyplants are allowing you to enjoy some green friends, without needing to have the greenest thumb! Easyplant is AMAZING! Here are 8 tips for writing great reviews. He was kind, patient, understanding and made me feel like my satisfaction was what was most important. easyplant Reviews | Read Customer Service Reviews of easyplant.com | 6 They never fail to disappoint. Any time that I have needed to reach out to customer service, it is extraordinary! I reached out to customer service, who were fantastic. The customer service at Easyplant was incredible. Your plant gets the water it needs, when it needs it. Thankfully, Allison in customer service, helped me right away. Add details on availability, style, or even provide a review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. And again, because it deserved another saying, the customer service is the best! I will be an easyplant customer for a long time and highly recommend! I'm super glad you reached out so we could help and I can't wait for your new easyplant to arrive! . . Packaged and delivered as advertised, and plants are thriving. Would definitely buy from them again! This is my go to gift idea now. . The majority of my plants are not only doing well, but are showing lots of new growth, my prayer plant even flowered which I was incredibly excited to see. . Ive given EasyPlant as gifts to my grandchildren to begin their journey of caring for plants. The 5th plant seemed to be lost in shipping and I contacted Easyplant via email. The communication during the process! Updated Jul 8, 2022. Had a small issue that their customer service handled immediately way above my expectations. I've now purchased 8 different plants from this company. Thank you to Allison and Ruby! We also ensure all reviews are published without moderation. Thanks for this glowing review. Verification can help ensure real people write reviews about real companies. If you ever need us for anything at all, we're here! Pleased customer! easyplant Reviews | Read Customer Service Reviews of easyplant.com | 4 Despite the accident, the customer services experience was very positive and I am happy to recommend easyplant. I am pretty pleased with the service and like my first plant. Our plant was delivered on time with updated tracking information since the order was taken. Thanks ever so much for taking the time to leave us such a lovely review. She got the mother's day trio and is super happy with them - healthy and pretty plants she said. Our team always answers every email that's received, but I'm going to follow up and make sure there wasn't a technical issue that caused your email to not come through properly. Thank you so much for taking the time to leave such a glowing review. I ordered twice with Easyplant. She made my request very easy and quickly. I emailed them and the responses were prompt. Easyplant and easy-customer service, that's our goal! His patience and guidance helped us determine what was the best course of action. Our plants water themselves. They got back to me right away and told me they would be giving me a code so I could choose a new plant absolutely free. 24 Feb 2023. Yay! One of my plants was delivered less than desirable, at no fault of Easyplant, honestly it looks like the shipping company drop kicked the box. Would buy from Easyplant again! They quickly ordered me a new plant and even gave me a little bonus for my trouble. The new plant arrived beautiful and there was no damage. It goes against our guidelines to offer incentives for reviews. We are very happy with our purchase.The EasyPlant team also responds informatively when I had a problem with the soil and they helped me solve the problem. I made a mistake with my order and she was able to correct it right away. I got a notice of refund within seconds. Beautiful, live, indoor plants, potted in our simple, self-watering pots. I'm so happy to hear that the team could help you with your inquiries and make you feel happy with your plant! Sadly, my prayer plant arrived rather disheveled a which can happen when shipping something live but my Rattlesnake plant arrived in perfect condition. I received a response within hours. . I'm so sorry to hear this, Sharon! I ordered a calathea as a gift. Thanks so much for giving us a try! Very professional and extremely understanding. I have never been good at keeping plants alive. We do treat all of our plants before they leave our growing facility, but sometimes some bugs do sneak in there. One of my plants arrived damaged; I reached out to customer service and had a replacement in a week. Thanks again and I love your plants. Oh gosh, we so appreciate the kind words, Christina - thank you! I sent a photo of the damage expecting to get a replacement pot and within minutes the customer service rep responded with how to transfer the existing plant to a new pot including pot size and soil mix and ordered me a whole new plant/pot free of charge. Thank you easyplant!! My plants came with the instructions I needed and were lovingly and carefully packaged. Our plants water themselves. I hope they keep this up always ! Oh, I'm so happy we could make things right with your wife's Mother's Day plants! We're always just a message away if you have any questions. . Customer service with this company is absolutely amazing. About easyplant. DESCRIPTION We thought so too! We also ensure all reviews are published without moderation. Replies to negative reviews in < 24 hours. Our plants water themselves. Monrovia vs Easyplant: Side-by-Side Comparison - Knoji Easyplant has an overall score of 3.9, based on 55 ratings on Knoji. One of my pots arrived broken and two plants were dead, but Flavia and Rosangela were empathetic and quick to resolve the issue. I submitted an order and accidentally ordered the wrong plant. The company is easy to deal with, makes itself easily accessible to customers, and supports its customers very well. The customer service I have received today was simply unmatched. I just got it and its beautiful. However, you can also use the website for that info. They also told me much more about how I can restore my damaged plant. Seeing that this was the first time Ive ever had a problem with one of their plants I just figured this type of plant could not thrive in my environment.
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